We want problems fixed quickly and fairly.
Check your delivery when it arrives. If goods are damaged, faulty or different from what you ordered, contact us as soon as possible, preferably within 48 hours, at canninghub@gmail.com or 0450 773 633. Include your order number and clear photos where practical.
Where required by the Australian Consumer Law, we will provide an appropriate remedy, which may include replacement, refund or another remedy. Tosca Bros Packaging will cover reasonable return or collection costs where goods are faulty, damaged in transit or incorrectly supplied.
We may accept a return of standard, unopened and unused stock when:
Change-of-mind returns require our approval before goods are sent back. The customer is responsible for return delivery costs. Original delivery charges are not refundable. We may decline a change-of-mind return where hygiene, food-service safety, damaged packaging or resale condition is a concern.
Custom printed, personalised or made-to-order goods cannot be cancelled, changed or returned for change of mind after artwork approval or production has begun. This does not limit any rights that apply where goods are faulty, materially different from the approved specification or otherwise covered by the Australian Consumer Law.
Approved refunds are returned to the original payment method. Bank and card processing times are outside our control.
Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law.